service integration partner in santiago

publicado
contacto
oriana doudier, randstad chile
tipo de trabajo
tiempo completo
postúlate

job details

publicado
ubicación
santiago, region metropolitana
sector
Biotecnología, Química y Farmacia
tipo de trabajo
tiempo completo
experiencia
3 años
número de referencia
B2972
contacto
oriana doudier, randstad chile
teléfono
56224423400
postúlate

descripción del trabajo

Service Integration Manager.

 

RESPONSIBILITIES:

 

  • Facilitate process mapping sessions in which business requirements are gathered 
  • Manage stakeholders
  • Conduct stakeholder UAT sessions
  • Assist stakeholders with assessing change impact
  • Identify, analyze, prepare risk mitigation tactics
  • Identify and manage anticipated resistance
  • Consult and coach center teams
  • Create actionable deliverables for the five change management levers: communications plan, sponsor roadmap, coaching plan, training plan, resistance management plan
  • Support communication efforts
  • Support training efforts
  • Support and engage senior leaders
  • Coach managers and supervisors
  • Evaluate and ensure user readiness
  • Track and report issues
  • Define and measure success metrics and monitor change progress
  • Support change management at the organizational level
  • Manage the portfolio at the center level

 

SKILLS

 

  • Service NOW – specifically Enterprise Service Management Suite
  • Ability to gather business requirements through process mapping activities
  • Experience and knowledge of change management principles, methodologies and tools
  • Exceptional communication skills – both written and verbal
  • Excellent active listening skills
  • Ability to clearly articulate messages to a variety of audiences
  • Ability to establish and maintain strong relationships
  • Ability to influence others and move toward a common vision or goal
  • Flexible and adaptable; able to work in ambiguous situations
  • Resilient and tenacious with a propensity to persevere
  • Forward looking with a holistic approach
  • Organized with a natural inclination for planning strategy and tactics
  • Problem solving and root cause identification skills
  • Able to work effectively at all levels in an organization
  • Must be a team player and able to work collaboratively with and through others
  • Acute business acumen and understanding of organizational issues and challenges
  • Familiarity with agile project management approaches, tools and phases of the project lifecycle
  • Experience with large-scale organizational change effort

 

SKILLS/ Qualifications

 

Strategic Planning, Customer Focused, Global and Collaborative Mindset,  Influencing , Developing Budgets, Organizational Astuteness, Business Knowledge, Software Architecture, Network Design and Implementation, Planning, Database Design, Leading teams to Address Complex Business Requirements, Problem Solving

 

POSITION REQUIREMENTS (AS APPLICABLE):

LANGUAGE: English, Spanish

EDUCATION:

BS/BA degree in Business Administration, Engineering or related Analytical field

 

EXPERIENCE:

 

  • 5+ years’ experience in process mapping
  • Experience driving and influencing teams at all levels
  • Strong devotion to customer service
  • Ability to interact with senior management, external client organizations and vendors
  • Ability to develop and maintain client relationships
  • Work with leadership to develop and implement strategies in support of BD’s vision and values
  • Lean Six Sigma Green Belt (Preferred)
  • Experience in working with team members from multi-cultural environments

Travel: Up to 10% travel may be required.

 

responsibilities

Service Integration Manager.

 

RESPONSIBILITIES:

 

  • Facilitate process mapping sessions in which business requirements are gathered 
  • Manage stakeholders
  • Conduct stakeholder UAT sessions
  • Assist stakeholders with assessing change impact
  • Identify, analyze, prepare risk mitigation tactics
  • Identify and manage anticipated resistance
  • Consult and coach center teams
  • Create actionable deliverables for the five change management levers: communications plan, sponsor roadmap, coaching plan, training plan, resistance management plan
  • Support communication efforts
  • Support training efforts
  • Support and engage senior leaders
  • Coach managers and supervisors
  • Evaluate and ensure user readiness
  • Track and report issues
  • Define and measure success metrics and monitor change progress
  • Support change management at the organizational level
  • Manage the portfolio at the center level

 

SKILLS

 

  • Service NOW – specifically Enterprise Service Management Suite
  • Ability to gather business requirements through process mapping activities
  • Experience and knowledge of change management principles, methodologies and tools
  • Exceptional communication skills – both written and verbal
  • Excellent active listening skills
  • Ability to clearly articulate messages to a variety of audiences
  • Ability to establish and maintain strong relationships
  • Ability to influence others and move toward a common vision or goal
  • Flexible and adaptable; able to work in ambiguous situations
  • Resilient and tenacious with a propensity to persevere
  • Forward looking with a holistic approach
  • Organized with a natural inclination for planning strategy and tactics
  • Problem solving and root cause identification skills
  • Able to work effectively at all levels in an organization
  • Must be a team player and able to work collaboratively with and through others
  • Acute business acumen and understanding of organizational issues and challenges
  • Familiarity with agile project management approaches, tools and phases of the project lifecycle
  • Experience with large-scale organizational change effort

 

SKILLS/ Qualifications

 

Strategic Planning, Customer Focused, Global and Collaborative Mindset,  Influencing , Developing Budgets, Organizational Astuteness, Business Knowledge, Software Architecture, Network Design and Implementation, Planning, Database Design, Leading teams to Address Complex Business Requirements, Problem Solving

 

POSITION REQUIREMENTS (AS APPLICABLE):

LANGUAGE: English, Spanish

EDUCATION:

BS/BA degree in Business Administration, Engineering or related Analytical field

 

EXPERIENCE:

 

  • 5+ years’ experience in process mapping
  • Experience driving and influencing teams at all levels
  • Strong devotion to customer service
  • Ability to interact with senior management, external client organizations and vendors
  • Ability to develop and maintain client relationships
  • Work with leadership to develop and implement strategies in support of BD’s vision and values
  • Lean Six Sigma Green Belt (Preferred)
  • Experience in working with team members from multi-cultural environments

Travel: Up to 10% travel may be required.